Who pays if an item is damaged or sent incorrectly?
Return transportation for damage, defect, a wrong item, or an omission is paid by us.pandora; the customer is not charged that approved cost. For day-to-day use of this policy, the wording here is designed so the condition can be applied consistently to eligible requests.
What happens after I place an order?
The usual schedule is 1–2 business days to process plus 4–6 business days in transit, with shipment tracking supplied. To make this point easy to apply, this requirement is framed so the relevant standard remains clear throughout the transaction.
May I return an item simply because I changed my mind?
Eligible merchandise has a 30-day no-reason return and exchange period after delivery. Approved return shipping is paid by us.pandora. For a transparent support experience, the operational detail is included so the operational consequence is stated in plain English.
What cannot be returned just because I changed my mind?
Custom goods, Final Sale or clearance products, gift cards, and opened intimate or hygiene-sensitive items cannot be returned merely by choice, but valid quality problems remain protected. For day-to-day use of this policy, the relevant choice is explained so the practical meaning is not hidden in general language.
What is the refund posting period?
We return approved funds to the original payment method in 5–10 business days, subject to the issuer's posting schedule. To keep the customer obligation clear, the governing detail is explained so the relevant next step remains easy to identify.
What is your delivery area?
We deliver only to United States addresses. Standard shipping is free on every US order. For transparent customer guidance, the rule is expressed so the applicable option is clear before a request is submitted.
What are your contact details?
Email Support@moonluster.shop or call (580) 470-1075, Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). The default approved return address is 744 N Jones Ave, Norman, Oklahoma, 73069, United States. To keep this requirement unambiguous, the information is presented so the condition can be applied consistently to eligible requests.
Does cancellation remain available after checkout?
Cancellation may be requested before shipment. Once the parcel has shipped, the Refund Policy applies. For customer clarity, this explanation is provided so the customer-facing result remains predictable.
What can I shop in the current collection?
The current assortment focuses on rings, charms, necklaces, earrings, and bracelets. Check each product page for supported variant, material, sizing, care, and safety details. For reliable order and support handling, the wording here is designed so the operational consequence is stated in plain English.
Is checkout processed in USD?
Eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards are supported in USD; applicable tax depends on law. For a clear understanding of this section, this guidance is structured so the customer-facing result remains predictable.
Business and Contact Details
Customer requests under this page are handled through the following store contacts. To avoid uncertainty about this condition, the condition is stated so this page remains useful during an actual order issue.
Business name: us.pandora
Email: Support@moonluster.shop
Telephone: (580) 470-1075
Physical address: 744 N Jones Ave, Norman, Oklahoma, 73069, United States