All eligible US orders placed with us.pandora receive standard shipping at no charge. The delivery area is the United States exclusively, so international addresses cannot be accepted. For day-to-day use of this policy, the customer remedy is described so the condition can be applied consistently to eligible requests.
Cancellations and Taxes
A customer may request cancellation before shipment; after shipment, the Refund Policy applies. Taxes are charged as required by applicable law. To keep the customer obligation clear, the practical step is stated so the operational consequence is stated in plain English.
Carrier Confirmation
A tracking number is provided after dispatch so the customer can follow the shipment's progress. Delivery exceptions, carrier damage, and tracking questions should be raised through Support@moonluster.shop or (580) 470-1075 without delay. For clarity before and after purchase, this requirement is framed so the page can be used directly without additional instructions.
Processing and Transit
Please allow 1–2 business days for order processing before dispatch. Standard transit is normally 4–6 business days after shipment and remains an estimate rather than a guaranteed arrival date. For consistent handling of customer requests, the practical step is stated so the customer-facing result remains predictable.
Deliverable Address Requirements
Order fulfillment depends on a valid US address, so address concerns should be reported before carrier handoff. For a transparent support experience, this part of the policy is written so the relevant next step remains easy to identify.
Merchant Contact
The following information identifies the business operating this US storefront. For a clear understanding of this section, the available action is described so customers can locate the controlling detail quickly.
Business name: us.pandora
Email: Support@moonluster.shop
Telephone: (580) 470-1075
Physical address: 744 N Jones Ave, Norman, Oklahoma, 73069, United States