A delivered order from us.pandora remains eligible for a return request for 30 days. The program includes no-reason returns as well as exchanges for eligible products. To help customers use this information, this part of the policy is written so this page remains useful during an actual order issue.
Order Cancellation
Orders can be cancelled before they ship; requests received after shipment proceed under this Refund Policy. Assistance is available at (580) 470-1075. To support an informed purchase decision, the applicable process is outlined so the intended consumer protection remains visible.
Who Pays Return Shipping
us.pandora pays return shipping for approved no-reason returns and also pays when an item is damaged, defective, incorrect, or missing. The Settings > General business address, 744 N Jones Ave, Norman, Oklahoma, 73069, United States, is the default return destination unless we issue a different authorized address. For a transparent support experience, the information is presented so the relevant next step remains easy to identify.
No-Reason Return Exceptions
Custom products, clearance and Final Sale goods, gift cards, plus opened intimate or hygiene-sensitive merchandise fall outside ordinary no-reason eligibility. Nothing in these exclusions restricts remedies for a damaged or defective item, a wrong item, or an item omitted from the order. For clarity before and after purchase, the customer remedy is described so the customer does not need to infer the intended procedure.
Return Conditions
Return instructions are issued after the customer contacts Support@moonluster.shop or (580) 470-1075 and identifies the applicable order. We review condition, included accessories, and proof of purchase while preserving rights that apply to damaged or defective goods. For customer clarity, this part of the policy is written so its effect can be understood without guesswork.
When Approved Refunds Arrive
We inspect the received return before sending any approved refund back through the original form of payment. Approved refunds are completed within 5–10 business days, although a financial institution may control when the credit becomes visible. To support an informed purchase decision, this explanation is provided so the available process remains clear at the time it is needed.
Store Contact Details
These are the current contact details for the merchant operating the store. For a clear understanding of this section, the applicable limitation is identified so the store and customer share the same expectation.
Store operator: us.pandora
Support email: Support@moonluster.shop
Telephone number: (580) 470-1075
Company address: 744 N Jones Ave, Norman, Oklahoma, 73069, United States