us.pandora offers customers a 30-day return window beginning on the date an order is delivered. The program includes no-reason returns as well as exchanges for eligible products. For practical reference, this requirement is framed so the applicable option is clear before a request is submitted.
Who Pays Return Shipping
Customers are not charged return shipping on approved no-reason requests or on damaged, defective, incorrect, and incomplete orders; us.pandora covers it. Approved returns normally go to 744 N Jones Ave, Norman, Oklahoma, 73069, United States; use another location only when our written instructions provide it. For clarity before and after purchase, the condition is stated so customers can understand what the store will do.
Pre-Shipment Requests
Orders can be cancelled before they ship; requests received after shipment proceed under this Refund Policy. Assistance is available at (580) 470-1075. To explain the practical effect, this guidance is structured so the relevant next step remains easy to identify.
Non-Returnable Categories
Customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are excluded from no-reason returns. Customers retain all applicable rights for damage, defects, mis-shipments, and missing merchandise despite the exclusions above. For a clear understanding of this section, this point is described so the relevant standard remains clear throughout the transaction.
Return Conditions
Start the request by emailing Support@moonluster.shop or calling (580) 470-1075, and include the order number and the item involved. Items should retain their original condition, included components, and purchase documentation, except where a defect or shipping issue prevents that. For a transparent support experience, the responsibility is identified so customers can distinguish this rule from related policies.
Inspection and Refund Timing
We inspect the received return before sending any approved refund back through the original form of payment. Allow 5–10 business days for an approved refund to be sent, with final account display timing determined by the payment provider. For clarity before and after purchase, the information is presented so the scope of this statement is easy to recognize.
Merchant Information
The merchant responsible for this page can be reached using the details below. For customer clarity, the wording here is designed so the condition can be applied consistently to eligible requests.
Merchant: us.pandora
Contact email: Support@moonluster.shop
Phone: (580) 470-1075
Business address: 744 N Jones Ave, Norman, Oklahoma, 73069, United States